Our Privacy Commitment
How S5Games Keeps Your Data Safe — Key Highlights at a Glance
End-to-end encryption
Every transaction and piece of personal data on S5Games is protected with 256-bit SSL encryption — the same standard used by banks.
Data is never sold
S5Games never sells your name, phone number, or financial information to any third party. That's our core commitment — no exceptions.
Your data, under your control
You can view, correct, or delete your data at any time, and you can request a reduction in how long your information is retained.
Marketing opt-out
If you no longer wish to receive promotional messages from S5Games, you can opt out at any time. Manage your notification preferences directly from your account settings.
Limited Retention Period
Your data is never held longer than necessary. Personal information is deleted within a defined period after account closure.
Transparent Data Use
We're transparent about how your information is used. S5Games never uses your data without your knowledge.
1 Introduction & Scope
This Privacy Policy applies to S5Games (s5games.click) applies to all services on the platform — including the website, mobile app, and all associated channels. By creating an account or using S5Games, you agree to this policy.
We understand how sensitive your personal information is. That's why we've written this document in clear, straightforward language — giving you real answers instead of burying you in legal jargon. Protecting your data at S5Games is our top priority.
You will be notified of any changes to this policy. Check this page regularly or stay subscribed to our newsletter.
2 What information do we collect?
S5Games only collects information that is strictly necessary to provide our services. We never ask for data we don't need.
- Full name (as per NID)
- Mobile Number (for mobile banking verification)
- Date of Birth (for age verification)
- Email Address (optional, for communication purposes)
- National ID (NID) or passport photo
- Selfie photo (for identity verification)
- BKash, Nagad, or Rocket account details
- IP Address & Device Information
- Browser & operating system type
- Session Duration & Usage Patterns
- Betting & Transaction History
| Data Type | Purpose | Mandatory |
|---|---|---|
| Name & Mobile | Account Management | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| NID details | KYC & Withdrawals | Yes on Withdrawal |
| Contact & Notices | No (Optional) | |
| Device Information | Security & Fraud Prevention | Automatic |
3 How Is Your Information Used?
S5Games uses your information for specific, limited purposes only. It is never used for anything else without your consent.
- For account creation, verification, and management
- To process deposit and withdrawal transactions
- To prevent fraud, multi-accounting, and other illegal activities
- To provide customer support services
- To send you relevant promotions based on your preferences (you can opt out at any time)
- To improve platform security and performance
- To fulfill legal obligations
S5Games does not use your data for automated decisions that could negatively affect you. Any significant decision involves human review.
5 Security Measures
S5Games uses industry-leading technology to protect your data, with multiple layers of security in place:
That said, no system on the internet is 100% impenetrable. You also play a part: use a strong password, never share it with anyone, and contact us immediately if you notice anything suspicious.
6 Cookies & Tracking
S5Games uses cookies to enhance your experience on the platform. Cookies are small files stored in your browser.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login & Session Management | Until end of session |
| Functional Cookies | Remembering language & preferences | 1 Year |
| Analytics Cookies | Used for Site Improvement | 3 Months |
Cookies can be disabled from your browser settings, though doing so may affect the functionality of certain features.
7 Data Retention Period
S5Games does not retain your data beyond the necessary period. A specific retention period is defined for each type of information:
- Active account data: retained for as long as the account remains active
- Financial transaction records: up to 5 years as required by law
- KYC documents: 2 years after account closure (legal obligation)
- Betting history: 3 years (for dispute resolution purposes)
- Customer support conversations: 1 year
Upon an account closure request, all personal data will be deleted within 30 days, except where required by law.
8 Your Data Rights
S5Games believes your data belongs to you. That's why we provide you with the following rights:
Right to Access
You can view all the information we hold about you at any time.
Right to Correction
You can request corrections if any of your information is inaccurate.
Right to Erasure
You can request deletion of your data under certain conditions.
Data Portability
You can request a copy of your data in a specified format at any time.
Restriction of Processing
You can request that your information not be used for specific purposes.
Right to Complain
If you have a data protection concern, you can raise a complaint with our support team.
To exercise these rights, please contact us: support@s5games.click — responses are typically provided within 7 business days.
9 Minor Protection
S5Games is an 18+ platform. We never knowingly collect information from minors.
- Age is verified at registration
- Any information found to belong to a minor is deleted immediately
- The account is suspended and the relevant person is notified
If you believe your child has created an account on S5Games, please contact our support team immediately.
10 Policy Changes & Contact
S5Games may update this Privacy Policy from time to time. For significant changes:
- You will receive a notification at least 7 days before any changes take effect
- The "Last Updated" date at the top of the page will change
- You will be separately notified at login when major changes are made
For any questions or concerns, please contact our privacy team: support@s5games.click | Average response time: 24–48 hours.
Frequently Asked Questions
FAQs About Your s5games Account & App
Your data is safe — start enjoying now
Your privacy is fully protected at S5Games. Sign up with confidence and enjoy the best betting experience in Bangladesh.